Experience
Hemphill Media Technologies
Owner / Private Contractor
Greater Los Angeles Area
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Engage with entertainment/media clients who want to get the most out of what they have or the best bang for their buck.
- Help clients retool their existing workflow to accommodate remote solutions and better utilize the best connectivity to stay connected.
- Refer or help bridge the role between vendor and client to save the client time and create a clear and precise knowledge base "run books" based on new or updated technology.
2024 - Current
The Walt Disney Company
Post Production Technology Supervisor
Culver City
Hybrid
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Support communication between vendors and stakeholders along with Corporate IT/Project Management and Engineering for timely success.
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Support standards and services to ingest, transcode, and media via designated workflows. As well as troubleshoot any problems or abnormalities in said workflows.
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Manage and vet vendor onboarding, review, and selection processes for Corporate Legal and Content Security approvals while being a liaison for success during the process.
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Follow and enforce security standards regarding required media compliance with the team and partners regarding the status of workflows.
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Annual Operating Plan (AOP) planning for Post-Production and working in tandem with Production and Studios in a timely fashion with favorable results.
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In late 2019 our studio along with a multitude of highly talented coworkers gathered and secured all the required assets for the successful launch of Disney's coveted new venture "Disney+"
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COVID protocols - It took one day for our IT professional and I to be able to set up 18+ workstations from locked down firewall/proxy configured JAMF policy assets and get validation from our Legal team and Content Security team for all employees to take sensitive material training to begin the WFH process.
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In early 2023 we had a complete storage failure due to hardware nearing EOL. Working as a team we were able to get our storage back up and running onsite with restored (working materials) within less than a day.
2020 - 2023
Skills.
Creative Services
Visual Effects
After Effects
Firewalls
Production Managament
Telestream
Frame.io
NetApp
End User Analyst Supervisor
Culver City
Full time
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Personally oversee the day-to-day operation of local Production Studio for all IT support/requests.
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Supervising staff that oversees IT support servicing Disney sites in Florida, New York, and Seattle offices.
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Provisioning and de-provisioning user Active Directory accounts/equipment (Mac/PC) in a quickly paced Production environment securely and efficiently.
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Maintain and audit security for said accounts/equipment across multiple Post Production platforms (Levels Beyond - Reach Engine, Extensis Font Server) in a restricted pre-release content environment.
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Responsible for the upkeep of several on-site servers and maintenance of Licensing and maintaining monitoring usage (Red Giant, Casper JSS Distribution Point)
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Reports monthly incident ticketing metrics for record management and statistical review.
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Decommissioning/Relocation of previously acquired Maker Studios Main Office.
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Continued maintenance of IT-related vendor management/billing needs.
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Assisted with migrating legacy business systems to adopt reorganization policies and standards.
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Documenting Incidents and Requests in ManageEngine and ServiceNow.
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Documenting KnowledgeBase articles in Confluence.
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Interim assisting with Post Production Technology Supervisor duties including Levels Beyond - Reach Engine and Telestream Vantage Queue management and Vendor/Systems escalation.
2015 - 2020
Skills.
Team Development
Team Managament
Interpersonal Skills
Google Workspace
Virtualization
Firewalls
Tech Documemntation
End User Analyst Supervisor - Maker Studios Inc.
Culver City
Full time
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I helped manage migration from Maker Studios accounts/users, assets, and vendor relations to Disney.
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Personally supervised local support team at both Maker Studios Main Office and Production Studio.
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I supported international business segments worldwide, 24x7.
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Maintained and documented incidents, requests, and KnowledgeBase articles in SpiceWorks.
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Vendor management for IT needs, including procurement, sourcing, and billing.
2014 - 2015
Skills.
Google Workspace
Virtualization
Childrens Hospital Los Angeles
Service Desk Analyst III
Greater Los Angeles Area
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I helped with day-to-day functions and coverage as needed.
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Personally overhauled Loaner Laptop pool with latest VPN client.
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I assisted with supporting VIP "Friends of CHLA" dispatch.
2013 - 2014
SCAN Health Plan
IT Help Desk Technician II
Long Beach, California
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Held a primary role in the planning, development, and deployment of FrontRange Help Desk Ticketing software (ITSM) as well as our Device Discovery client (Lansweeper).
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Job duties also include maintaining the Production and DEV environment for application servers, as well as submitting server Change Control items for any change modifications required.
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Routine Incident Management and Service Fulfillment of all required IT tasks including, but not limited to, Windows/Mac support conducted as needed for desktop and laptop workstations. Network troubleshooting, OS refresh, expansion, station relocation, etc.
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Experienced in/trained other associates in night operation/morning check processes in MC400 environments and controlled MC400 Security access for all user environments.
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Traveled to support branch offices in California and Arizona and trained IT Help Desk personnel.
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Supported 750+ internal customers.
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Closed the most Help Desk tickets in 2007 – 2009.
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Voted Top Tech for the year 2008.
2006 - 2013
APX Logistics
IT Help Desk Technician I
Greater Los Angeles Area
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Experienced with proprietary software for data entry/retrieval; update and maintain customer data; familiar with repairing general office equipment including printers, copiers and fax machines.
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Effectively handled local server migration during a corporate merger.
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Gained experience as a substitute supervisor of Information Systems department which provided extremely helpful leadership skills.
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Traveled to other company sites to assist with special projects.
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Accountable for local system/operations setup for new customer startups.
2002 - 2006
Advanced Ground Systems Engineering
Engineering Assistant
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Assisted in blueprint record-keeping and duplication.
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Shipping/delivery of time critical documents.
2000 - 2001
Education
UCLA Extension
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Business and Management of Entertainment, Arts, Entertainment, and Media Management
Los Angeles City College
2020 - 2022
2009 - 2013
About Me
Hello
My name is Roy Hemphill
First off, thanks for visiting the site. I admire, appreciate, and have loved being entrenched around technology as you can see, and that has transformed recently into the Post Production realm. I have a deep appreciation for the arts, with a love of film and music.
I live outside of Los Angeles away from the daily bustling city, sharing 10 acres with my wonderful spouse, 2 cats, and our lovely new dog. Please Message me, and I'll gladly talk about any or all of these subjects.
